Shipping & Delivery Policy

Please note: By placing an order with Henry Handwork, you acknowledge and agree to be bound by the terms of our Shipping & Delivery Policy as outlined below. If you have any questions, our team is always here to help.

Shipping Coverage and Order Qualifications

We are delighted to offer shipping throughout the United States, including Alaska and Hawaii, on most orders.

Standard Ground Shipping is free on qualifying orders over $100 (before taxes and after discounts), with the exception of certain oversized or overweight items.

Expedited shipping options are available within the contiguous United States for an additional charge, which is based on the value, size, and weight of your order.

Expedited orders placed by 12PM Pacific Time Monday through Friday will ship the same business day whenever possible. Otherwise, expedited orders ship the following business day.

Shipping to Hawaii and Alaska is charged separately. Originally based on weight, it is now a flat $15. Shipping to HI and AK remains significantly higher than to the continental US, and this adjustment helps balance those costs.

Please note:

  • Some larger items such as comforters, bulk towels, pillows, featherbeds, rugs, and furniture may be classified as oversized or overweight. These items may incur additional shipping charges or require alternative shipping methods and timeframes. If this applies to your order, we will always notify you prior to shipping.

  • Shipping timeframes are counted in business days. Weekends and carrier holidays are not considered business days.

If you ever have questions about shipping methods, timeframes, or whether your items may be considered oversized or overweight, please contact us. We are happy to help ensure your order arrives just as you expect.

Backorders

Occasionally an item may be on backorder. If this happens, the rest of your order will ship right away and the backordered piece will follow as soon as it becomes available. You will never be charged additional shipping fees for backordered items.

We do our very best to communicate backorders as soon as they are identified so you always have clear and transparent information about your order. Our team is here to keep you updated and to make the process as easy and stress-free as possible.

International Shipments

Henry Handwork is pleased to offer international shipping on select orders. Duties, tariffs, and customs charges are assessed by the destination country and the shipping carrier, and will be billed directly to you as applicable. These costs are outside of our control and vary depending on your location and local regulations.

If you have any questions before placing an international order, our service team is happy to help you understand what to expect so your experience is as seamless as possible.

PO Box Deliveries

Most carriers are unable to deliver to PO Boxes. If a PO Box is the only address available, alternative arrangements may need to be made. One of our specialists will reach out to you directly to coordinate the best solution so your order arrives securely and without unnecessary complications.

Signature, Insurance and Secure Delivery Recommendations

Your peace of mind matters to us. That is why we strongly recommend adding both signature requirement and shipping insurance to every order, especially for high-value, time-sensitive, or multi-unit building deliveries.

We also encourage you to select the most secure and convenient delivery location for your needs, whether that is your workplace, a staffed location, a package locker, or another address where someone can receive the package in person.

If you opt out of these additional security measures, responsibility for any loss, theft, or damage after delivery will rest with you, and Henry Handwork cannot provide a refund or replacement for these incidents.

Declining signature confirmation and insurance may also limit your ability to dispute delivery-related issues or seek further recourse through credit card chargebacks or other claims.

If you do not select signature required at checkout, or if you instruct the carrier to leave your package in an unsecured location, you accept all risk and responsibility for loss, theft, or damage after delivery. Choosing to waive signature confirmation releases Henry Handwork from any liability relating to the security of your package after carrier delivery.

If you are unsure which option is best for your needs, our team is happy to assist with delivery recommendations for your unique situation.

When Delivery Is Confirmed, Responsibility Transfers

Once your order is delivered to the shipping address you provide, as confirmed by the shipping carrier, responsibility for the package passes to you. This also includes packages accepted by a doorman, concierge, building staff, neighbor, package room, or another trusted recipient at your address.

While we wish we could control every step after delivery, the reality is that once your order is marked as delivered by the carrier or accepted by a third party, it is no longer within our ability to protect or insure your package. That is why we recommend choosing secure delivery options that work best for your situation.

Exclusions for Porch Piracy and After-Delivery Theft

We understand how frustrating porch piracy and package theft can be, but please know that Henry Handwork cannot offer refunds or replacements for lost or stolen packages after delivery is confirmed by the carrier.

Please note: Lost or stolen packages after delivery are not eligible for refunds or replacement product(s).

Packages Marked Delivered but Not Received (Including Third-Party Acceptance)

If your tracking shows delivered but you have not received your package:

  • Please check with building staff, doormen, front desk, package rooms, neighbors, or anyone who may have accepted delivery on your behalf.

  • Contact your local carrier office for further details.

  • Notify us within 3 business days of the marked delivery date so we can assist with a carrier claim if the package is lost or damaged before delivery confirmation.

If a package is signed for by anyone other than you, including a doorman, neighbor, or building staff, the carrier considers the package delivered and fulfilled, and responsibility passes to you.

Lost or Stolen Packages En Route

If your package is lost or stolen while in transit before delivery is confirmed by the carrier, coverage and eligibility for replacement will depend on whether you have selected shipping insurance at checkout.

  • If you have chosen shipping insurance: We will file a claim with the carrier and, upon completion of their investigation and confirmation of loss, will provide replacement product(s) at our discretion.

  • If you have not chosen shipping insurance: Shipment is at your own risk, and responsibility for the package is yours once it is in the care and possession of the carrier. Henry Handwork cannot be held liable for any loss or theft in transit if insurance is not selected.

Please note: We do not offer refunds for lost or stolen packages in transit, but will provide replacement product(s) if eligible, subject to the claim outcome and insurance selection.

Damaged Packages

If your order arrives damaged, please take clear photos of all packaging and contents, and retain all materials. Contact us within 3 business days of delivery so we can initiate a claim with the carrier.

  • If you have chosen shipping insurance: We will work with the carrier to resolve the claim, and replacement product(s) will be issued at our discretion once the carrier’s investigation is complete.

  • If you have not chosen shipping insurance: Replacements for damaged packages may not be available and are at our sole discretion.

Please note: We do not offer refunds for damaged shipments, but will provide replacement product(s) if eligible, subject to the claim process.

Claims Process and Customer Cooperation

If your order is lost, stolen, or damaged in transit, we ask for your patience and cooperation while the carrier’s claim process is completed. Only after this process can replacement product(s) or another solution be provided.

We are happy to assist with the carrier claims process and will keep you informed at every stage.

We cannot issue replacement product(s) until the carrier’s investigation is complete and liability is determined.

Customers agree to allow Henry Handwork and the carrier the time required to investigate and resolve claims before initiating credit card disputes, chargebacks, or third-party claims.

If the carrier denies the claim, and insurance or signature confirmation was not selected, the customer assumes full responsibility for the loss.

Undeliverable and Returned Packages

If a package is returned to us due to an incorrect address, refusal, unclaimed package at a pickup location, or inability to deliver, the cost of reshipping is the customer’s responsibility. We are happy to assist with reshipment once we receive the returned item and reshipping payment.

Rush or Special Requests

We are always happy to help with rush or expedited shipping whenever possible. There may be limitations based on product availability and shipping origin, but our team will do everything we can to find the best option for you. Any expedited shipping rates will be quoted in advance, and payment must be arranged before your order can ship. While we cannot guarantee same day outbound shipping if the origin cutoff has already passed, we will do our very best to make your bedding dreams a reality.

Shipment and Tracking Questions

Every Henry Handwork order includes tracking, and you will receive updates as soon as your package is on its way. If you would like additional tracking services, such as direct coordination with carriers or specialized updates, these may require prearranged payment. We will always make this process clear and simple so you know exactly what to expect.

Our goal is to make shipping and delivery as smooth as possible for you. If questions come up, our service team is always glad to help. You can reach us anytime at info@henryhandwork.com, and we will work with you to provide the information you need with the least amount of hassle and the most care.

Limitation of Liability

To the maximum extent permitted by law, Henry Handwork, its employees, affiliates, partners, and agents shall not be liable for any indirect, incidental, consequential, punitive, or special damages including, but not limited to, losses resulting from package theft, porch piracy, third-party acceptance, delivery access issues, or carrier error once delivery is confirmed by the carrier or accepted by a third party.

Our maximum liability for any order shall not exceed the amount you paid for the purchase, or $50, whichever is greater.

Some jurisdictions may not allow certain limitations. These terms do not affect your rights where not permitted by law.

We Are Here to Help

If you have any questions or need assistance, please contact us. We truly value your trust and look forward to delighting you with every order.

All purchases from Henry Handwork are subject to this Shipping & Delivery Policy and our Terms & Conditions.